Return Policy

Effective Date:  Dec 2024

Returns and Exchanges

At Avinten, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:

Eligibility for Returns and Exchanges

You may request a return or exchange within 14 days of receiving your order.

To be eligible for a return or exchange, the item(s) must be unused, in the same condition as when you received them, and in their original packaging.

How to Request a Return or Exchange

To initiate a return or exchange, please click on the ‘Contact Us’ tab and provide all details.

Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.

We recommend using a trackable shipping method to ensure the safe return of your item(s). If a return is approved, we will provide you with a return shipping address.

Refunds

Refunds will be issued in the original form of payment used for the purchase.

Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days.

Damaged or Defective Items

Please inspect your item immediately upon receipt and contact us at shopavinten@gmail.com right away if your product is defective, or if you have received a wrong product. We will work to resolve the issue promptly by offering a replacement or a refund.

Changes to this Return Policy

Avinten reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with us, you agree to the terms and conditions outlined in this return policy.